The ministry of Railway created a subsidiary of Indian Railways with an envision to create a digital platform for the convenience of travelers when it comes to booking tickets, checking the availability of trains and checking PNR status and thus IRCTC came to be. Indian Railway Catering and Tourism Corporation was created to enhance the experience of traveling and increase tourism in the country. The decision was a good one as IRCTC’s creation saw a good leap in the number of daily passengers, now having almost 13 million passengers every day.

The service provides booking tickets online; now it allows to book tatkal tickets as well, checking PNR status, availability of trains, train schedules, availability of seats and coaches and you can book cabs as well, now that IRCTC has partnered up with Ola.

Complaint Against IRCTC

Although cash on delivery is not available yet, there are several online payments that you can opt for like JIO Money, Ola Money and IRCTC’s own e-wallet where you are allowed to link as many as five banks at a time. 

SBI card users have a special advantage as they get special offers and discounts and can earn loyalty points on every transaction. IRCTC has launched its own app called IRCTC Rail Connect which offers you all the services that are made available to you on the website of IRCTC.

Important Helpline Numbers For Lodging Complaints

The service though has saved the hassle of booking tickets and waiting in long queues; it has not been entirely free of user complaints. If you are one of them who has been regularly using IRCTC or a new customer who has recently faced an issue with them and wish to reach out to them to voice your dissatisfaction, Indian Railway has offered several helpline numbers for customers like you.

IRCTC Customer Care Number

You can directly contact the IRCTC customer care number 011-39340000 or 011-23340000 and the languages available in Hindi and English. You can also fax them on 011-23345400.

If you are unable to get through, you can mail them [email protected] regarding the cancellation of tickets or [email protected] for any issues with the ticketing system.

If you are a Shubhyatra user, IRCTC has special mail id [email protected] for you to write to them.

For any problems related to Mumbai suburban tickets, you can mail them at [email protected].

A special helpline has been provided for SBI card users at 0124-39021212 or 18001801295 or mails them at [email protected] For issues regarding loyalty points mail them at [email protected].

Railway Helpline Numbers For Issues With Food And Hygiene

If you have a problem with the food being served on the train, you can complain about it directly to the Catering Complaint Monitoring Cell by SCR at 1800-425-5090, 9701370964, 040-27834044 or you can voice your complaints by dialing 1800-111-321 toll-free number provided by the Indian Railways for feedbacks on the quality of food served on the train.

If you have taken issues with the lack of hygiene then you can just send a text CLEAN to 58888 promptly for cleaning your coach.

Indian Railways All India Helpline Numbers

If you are unable to remember the numbers for each separate departments, Indian Railway has provided all India toll-free helpline numbers for the passengers to remember and reach out to them quickly. All India Security Helpline being 182 and for any complaints even regarding IRCTC you can dial 138, you will be directly taking the issue to the Indian Railway.


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