Failed transactions can be alarming, and in many a time you will see that the amount of money has been deducted from your account, but the transaction has failed. This can occur due to a lot of reasons like poor internet connections or server error.
Best way to get assured is to check your IRCTC transaction history which will give you the list of successful booking only.
But even if your transaction fails and the money is deducted then you don’t need to worry about anything. Because IRCT has 24*7 customers care number which will help you to recover the money and at the same time book new tickets after the initial transaction have failed. So let us take a look at some of the customer care numbers which are really helpful and will come in handy in such cases.
The IRCTC Helpline Numbers
Some of the numbers are all India numbers. Like the new customer care numbers are 07556610661, and for the five-digit id, the customer care number is 07553934141.
However, if you want to know about the arrival departure time or the train fare or any kind of inquiry about the meals or the PNR status, then the toll-free number is 139.
Just dial this, and you will get all the necessary information regarding it. The old customer care number is also available, and the number is 01123340000. In case you cannot reach them in the new number then you can always try out the old number, and it works perfectly fine.
So stop worry and try out these numbers during an emergency situation like when your transaction has been
So if such a situation arises make sure you always contact them in the helpline number instead of just sitting there without doing any action.
Also, every time before you proceed for any transaction in the IRCTC website or the app make sure that you have a proper internet connection. Most of the times the fault is due to the extra pressure on the site which cannot be handled easily so if you want to book your tickets, then it is advisable that you do so during the night as fewer people will be awake then and your transaction will take place smoothly without any kind of hindrance.
So go book your tickets without any worries.